Q: Where is your shop located - can I pick my order up somewhere?
A: Most of our products are large and heavy and require truck delivery. We used to offer collection from our warehouses around the country, however after witnessing many people arrive with the wrong vehicles, small trailers, incorrect lifting gear, not enough people to load their orders into their vehicles, and also witnessing several safety incidents, we decided to move to an "Online Store" model. Apologies for any inconvenience caused. All our orders are fulfilled online and shipping rates will be shown at check-out. Please chat with us if you experience any issues during the check-out process or fill in our Get a Quote form.
Q: Which payment options do you offer?
A: Visit any product page at our website, add the items to your cart, check out and pay via credit card. We can also generate a draft invoice for payment (we offer 1% discount for payment via internet banking). At this stage we don't operate on accounts or credit. Please contact us via our Contact Us page or fill in our Get a Quote form.
Q: I have issues with shipping rates at checkout, how can I get a delivery quote?
A: Flick us a quick message via Live Chat for a delivery quote or alternatively please fill in our Get a Quote form.
Q: How does shipping work?
A: Once you place your order it will ship within 1-3 business days (cut & bent reinforcing will usually ship in 3-5 days). We will only charge your card once we've confirmed the item(s) are in stock. You'll get a shipping confirmation within 24 hours of dispatch. If you require an urgent delivery, please send us a message via online chat for faster response. Visit our Shipping Page for full details.
Q: What warranty do you offer?
A: All our products come with the standard full warranty of the equipment manufacturer. For machinery this is usually 12 months. Please message us if you have a warranty question for any specific product.